MILWAUKEE — U.S. Bank admits it was “human error” that caused delays for direct deposits for some Milwaukee Public Schools‘ employees on the first Friday of January.
Staff contacted 620 WTMJ on January 2 after not seeing their first paycheck of the year.
MPS district officials informed employees that day that the delay was caused by banks “processing direct deposits at staggered times” because of the holidays, and guaranteed that all staff would receive their paychecks by 4:00 p.m.
On January 5, the district received a notice from U.S. Bank with an apology, detailing that it was “human error on [their] part” when the “onboarding coordinator failed to select both the ACH Debit and ACH Credit options for [the] same-day payroll file.”
U.S. Bank officials also stated that “[i]f any employees incurred overdraft fees or experienced returned
items due to the delay in morning deposit availability, U.S. Bank will reimburse those fees due to our
long-standing relationship.”
MPS sent the following email to staff with the update:
Dear MPS Colleagues,
We received an apology letter Monday afternoon from our partners at US Bank after Friday’s payroll issue. After a thorough investigation, they found that a human error on the bank’s part was the cause.
US Bank does not anticipate that MPS employees would have incurred any fees because the money was sent to your banks Friday. However, US Bank has offered to reimburse overdraft or returned item fees based on the timing of the MPS payroll deposit. If this happened to you, email a copy of your bank statement or returned item notice (showing the fee and the date) to Kerri G. Stoner, Senior Vice President & Relationship Manager, at [email protected]. US Bank will review each case promptly.
We appreciate their response, and we continue to thank you for your patience. We know this was disruptive and frustrating. I also want to thank my team members in Human Resources and colleagues in Finance for their quick action in working with US Bank to ensure that payroll was issued on payday.
The full letter from the bank to MPS is attached, should you wish to review it.
Our teams will continue to work with US Bank to ensure this does not happen again. Thank you for all you do each day to support our students and this district.
Sincerely,
Dominick Maniscalco
Chief Human Resources Officer
