UPDATE 10/17/23 7:45am – Kwik Trip has reportedly restored full access to many of its internal systems, but its rewards program remains unavailable to customers. Read the full statement below from Vice President of External Relations John McHugh:
“Our teams have been working tirelessly over the past week and are happy to report that we have restored full access to many of our internal systems. While we are still experiencing an outage to the Kwik Rewards Program, our retail and customer-facing systems are not impacted. Our payment card processing system remains secure and unaffected. Throughout this period, our ability to accept credit and debit card payments was not impacted, which remains true across all of our locations. For the systems that remain down, we anticipate that functionality will be restored in the coming days. We will update this communication as they become available. We want to extend our sincere gratitude to our guests who have shown patience and understanding. We are also very grateful for the efforts of our coworkers for their attention to resolving this matter as quickly as possible.”
The Kwik Trip Kwik rewards app and website remain down as the company navigates what it’s calling a “network incident”.
On Kwik Trip’s X account, the following tweet explained how the company is addressing the issues:
Kwik Trip’s VP of external affairs, John McHugh, shared the following update on Thursday: “We have been working diligently to restore our systems as quickly and safely as possible. We have made significant progress over the past few days and anticipate that services will be incrementally restored over the coming days. We will let you know of any further developments and appreciate your patience.”
